Autocare Accident Repair Centre is committed to protecting the privacy and personal data of our customers, suppliers, and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, contact us, or visit our premises. We aim to handle all personal data responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect personal information such as your name, address, email address, phone number, vehicle registration details, insurance information, and details relating to vehicle repairs or accident claims. This information may be collected when you request a quote, book a repair, communicate with us, or use our services.
How We Use Your Information
The information we collect is used to provide and manage our repair services, communicate with you regarding your vehicle or booking, process payments, manage insurance claims, and maintain accurate service records. We may also use your information to improve our services and ensure we meet our legal and regulatory obligations.
Sharing Your Information
We may share your information with third parties when necessary to provide our services. This may include insurance companies, parts suppliers, payment providers, or professional advisers. We only share the information required for the specific purpose and ensure that any third parties handle your data responsibly and in line with data protection laws.
Data Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. Personal data may be stored in secure digital systems or physical records and will only be accessed by authorised personnel who require it to perform their duties.
Data Retention
We retain personal information only for as long as necessary to provide our services, maintain business records, and comply with legal or regulatory requirements. When your data is no longer required, we will securely delete or dispose of it.
Your Rights
Under data protection law, you have rights regarding your personal data. These include the right to request access to your data, request corrections to inaccurate information, request the deletion of your data where appropriate, and object to certain uses of your data. If you wish to exercise any of these rights, you may contact us directly.
Contact Information
If you have any questions about this Privacy Policy or how Autocare Accident Repair Centre handles your personal information, please contact us directly. We will do our best to address any concerns and ensure your information is handled appropriately.